Our Commitment to Your Privacy
We collect only what's needed to get you where you're going, safely and on time. Your information is never sold, and it's never used to build marketing lists for third parties.
Information We Collect
- Contact details — name, phone number, and email address.
- Trip details — pickup and drop-off addresses, date and time, and flight information for airport transfers.
- Payment details — processed securely through our payment provider; we don't store full card numbers on our own systems.
- Basic technical information — such as device and browser type, collected automatically when you use our website.
How We Use Your Information
Information you provide is used to confirm and fulfill your reservation, communicate about your trip (confirmations, chauffeur details, delay notices), and provide customer support. We also use trip history to keep your account and repeat bookings simple.
How Information Is Shared
- With the chauffeur and affiliate operator assigned to your trip, so they can find and identify you.
- With our payment processor, solely to complete your transaction.
- When required by law, such as in response to a valid legal request.
- Never with third parties for their own marketing or advertising purposes.
Cookies & Website Data
Our website uses cookies only to keep the site functional — remembering form progress and understanding overall site performance. We don't use cookies to build advertising profiles or track you across other websites.
Data Security
Rider information is stored on access-controlled systems, and payment details are handled through PCI-compliant processors. Access to booking data is limited to the staff and dispatch team who need it to run your trip.
Data Retention
We keep reservation records for as long as needed to handle receipts, disputes, and legal or accounting requirements, and no longer than necessary beyond that.
Your Rights
You can ask us at any time to see the information we hold about you, correct anything that's inaccurate, or delete your record entirely. Reach out using the contact details below and we'll respond promptly.
Children's Privacy
Our services are directed at adults booking transportation, and we don't knowingly collect information directly from children.
Changes to This Policy
If this policy changes, we'll update the effective date at the top of this page. We encourage you to check back periodically.
Questions about your data, or want to make a request?
info@usviplimo.com