Accessibility Policies

Our Commitment

US VIP LIMO is built around one idea: every guest should be able to travel comfortably, safely, and with dignity. That includes guests with disabilities, limited mobility, seniors, and families travelling with young children.

We work with our chauffeurs and affiliate fleets to accommodate accessibility needs whenever we can, and we're always looking to do better. If something about your ride didn't work the way it should have, we want to hear about it.

Wheelchair & Mobility Accessible Vehicles

Wheelchair accessible vehicles (ramp or lift equipped) are available in most service areas with advance notice. Because these vehicles are limited in number, we ask that accessibility requests be made at the time of booking rather than at pickup.

• Manual and power wheelchairs, walkers, and scooters are accommodated based on the dimensions provided at booking.
• Chauffeurs will assist with transfers only if requested in advance and only within what can be done safely.
• Folding mobility devices are stored in the trunk or cargo area at no extra charge whenever space allows.
• Let us know the make, model, and folded dimensions of any powered equipment so we can match the right vehicle.

Service Animals

Service animals are always welcome on board at no additional charge and are never counted toward a pet policy. We simply ask that you let us know in advance so the chauffeur can plan for a comfortable, unhurried boarding.

Luggage & Equipment Assistance

Our chauffeurs assist with loading and unloading standard luggage and mobility equipment at every pickup and drop-off.

• Standard luggage and one collapsible mobility aid per rider is included at no extra charge.
• Bulky medical equipment, bariatric equipment, or items exceeding standard trunk dimensions should be flagged when booking so we can assign a suitable vehicle.
• For guest and chauffeur safety, drivers are not able to perform physical transfers or lift equipment beyond a safe manual-handling weight — please arrange a companion or caregiver for transfers of this kind.

Communication & Website Accessibility

This website is built to work with keyboard navigation and screen readers, and we keep an eye on it as the site evolves. If a page or booking form doesn't work well with your assistive technology, tell us — that's a bug we want to fix.

Prefer not to book online? Reservations, changes, and accessibility requests can always be made by phone or email, and we're glad to talk through what you need before your trip.

Requesting an Accommodation

To make sure the right vehicle and chauffeur are ready for you, please request accessibility accommodations at least 24 hours before pickup where possible. Include the type of assistance needed — a ramp or lift vehicle, extra loading time, a service animal, or anything else that will make the ride easier.

Feedback on Accessibility

If you ran into a barrier while booking or riding with us, we want to know about it. Reach out using the details below and we'll follow up directly.